These terms govern the use of the AlenAI application at app.alen-ai.com (the "Service"), operated by [full legal name], [street, postal code, city], Germany ("we", "us"). By creating an account you accept these terms. Deviating terms of the customer do not apply unless we agree to them in writing.
AlenAI is an AI assistant that connects to tools you authorize (such as email, calendar, CRM and notes), remembers your working context, and performs tasks on your behalf. Actions with material effect — sending messages, spending money, deleting data — are only executed after your explicit approval. The Arya desktop application for macOS is provided free of charge and processes data locally on your device; sections 4 and 5 do not apply to it.
You must provide accurate information when registering, keep your credentials confidential, and notify us of any suspected unauthorized use. Accounts are personal; each workspace is isolated per account.
If you are a consumer (§ 13 BGB), you have the statutory right to withdraw from the contract within 14 days without giving reasons. To exercise it, notify us by a clear declaration (email to info@alen-ai.com) within 14 days of contract conclusion. If you request that the Service begins before the withdrawal period expires — which happens when your account is activated immediately — you owe us an amount proportional to the services already provided; for consumed usage credits the withdrawal right expires to the extent the digital service has been fully performed with your prior express consent and acknowledgment (§ 356 Abs. 5 BGB).
You may not use the Service for unlawful purposes, to infringe third-party rights, to send spam, to attempt to gain unauthorized access to systems or data, or to resell the Service without our consent. You are responsible for having the necessary rights to the accounts and data you connect. We may suspend accounts that violate these rules after prior notice where reasonable.
The Service uses machine-learning models. Generated content can be incomplete, outdated or incorrect despite safeguards. You must review AI output before relying on it or acting on it. The Service does not provide legal, tax, financial or medical advice. Facts stored in the assistant's memory carry source references so you can verify and correct them.
We aim for high availability but do not guarantee uninterrupted operation. Maintenance windows, updates and disruptions outside our control (including third-party AI providers and connected services) may temporarily limit the Service.
Your workspace content remains yours. You can export your data at any time from your account and delete your account entirely; upon deletion we remove your data, subject to statutory retention obligations. Details are set out in the Privacy Policy.
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act (Produkthaftungsgesetz). For slight negligence we are liable only for breach of essential contractual obligations (Kardinalpflichten) — obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely — and in that case limited to the foreseeable damage typical for this type of contract. In all other respects, liability is excluded.
We may amend these terms with effect for the future. We will notify you by email at least 30 days before changes take effect. If you do not object before the effective date, and we have pointed out this consequence in the notification, the amended terms are deemed accepted; if you object, either party may terminate the contract with effect from the end of the current billing period.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your habitual residence. For merchants, the place of jurisdiction is our registered office. The European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr; we are neither willing nor obliged to participate in proceedings before a consumer arbitration board. Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.